Experienced IT professional with 3 years of hands-on experience in ServiceNow platform, incident management, and Microsoft Azure. Adept at efficiently resolving complex issues, optimizing workflows, and implementing effective solutions. Passionate about problem-solving and constantly seeking opportunities to leverage technology to drive business success. Additionally, proficient junior developer with experience in developing and deploying web applications using HTML, CSS, JavaScript, and Python. Utilizes Git and GitHub for version control and collaboration with team members. Actively contributes to academic projects, applying knowledge gained from Udemy courses to enhance skills and explore advanced topics in web development..